General

We respect the privacy of all users of our websites and participants in our programmes, and we make sure that the personal information you provide to us is always treated confidentially. We do this in line with the General Data Protection Regulation (GDPR). This means we only use your data to provide the associated administration and services, and that we protect your data properly against breaches by third parties. We only use your data to deliver the services you have asked for.

Which data do we process?

Fanbased processes personal data about you because you use our services and/or because you provide it to us yourself, for example by filling in the contact form on our website. Below is an overview of the personal data we process:

• Your first and last name
• Your address details
• Your phone number
• Your email address
• The information you leave in the contact form (“the message”)
• Your IP address
• Data about your activities on our website
• Internet browser and device type
• Data about your browsing behaviour across different websites (for example because this company is part of an advertising network)
• Other (personal) data you actively provide, for example by filling in a questionnaire on the website, in correspondence and by phone
• Other (personal) data you actively provide by taking part in our services

Why do we need your data?

Fanbased processes your personal data for the following purposes:

• Handling payments
• Sending our newsletter and/or promotional material
• Contacting you when this is needed to deliver our services
• Delivering and carrying out our products and services
• Informing you about changes to our services and products
• Fanbased analyses your behaviour on the website in order to improve our website and tailor our range of products and services to your preferences.
• Fanbased tracks your browsing behaviour across different websites, which we use to tailor our products and services to your needs.
• Fanbased also processes personal data when we are legally required to do so, such as data we need for our tax returns.

How long Fanbased keeps your data

Fanbased does not keep your personal data longer than strictly necessary to achieve the purposes for which your data is collected.

Sharing with others

Fanbased does not sell your data to third parties and will only provide it when this is necessary to perform our agreement with you, to deliver our services or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. Fanbased exchanges data with other parties, such as web developers, designers, hosting providers etc. We do this through secure systems and only when necessary to provide good service or after your consent.

If data has been obtained with your consent, you also have the right to withdraw that consent. We only consult data when necessary to carry out our tasks. We have engaged ICT suppliers for the maintenance and management of our information systems. We have selected these suppliers carefully and made clear agreements with them on confidentiality and security. Fanbased only provides your personal data to third parties when this is necessary to perform an agreement with you, or to comply with a legal obligation. You can have your data deleted by sending Fanbased an email.

Website visit analytics

The Fanbased website keeps general visitor data, including the IP address of your computer, the time of the request and data sent by your browser. This data is used to analyse visitor and click behaviour on the website. Fanbased uses this information to improve how the website works. This data is anonymised as much as possible and is not shared with third parties.

Cookies

Fanbased uses cookies to improve our services, for example the Fanbased website. When you visit this website, we may use cookies to collect anonymous information. These cookies never contain personal information, such as your name or email address.

Cookies allow us to show advertisements on external websites that may be relevant to you. We use advertising networks such as Google AdWords for this. External websites within the network of these third parties may place cookies on your PC to gather information. Fanbased has no access to or control over this. For more information, please consult the privacy policy of these third parties. The Fanbased privacy policy does not apply to them.

When you navigate beyond the homepage of this website, we assume that you accept the cookies and give us permission to place cookies, including those of third parties.

Accessing, changing or deleting data

You have the right to access, correct or delete your personal data. You can send a request for access, correction or deletion to info@fanbased.email. Fanbased will respond to your request as soon as possible, but within four weeks.

Security

Fanbased takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The Fanbased website uses a reliable SSL certificate to ensure that your personal data does not fall into the wrong hands. If you have the impression that your data is not properly secured or there are indications of misuse, please contact Fanbased.

Contact details

Address: Johan Huizingalaan 763A, 1066 VH, Amsterdam
Chamber of Commerce: 61911879
Phone: +31 6 553 419 64
Email: amsterdam@fanbased.nl
Contact person: Tim Jenniskens